Seeking Voluntary Compliance through Connection
Join us for an online workshop from the People Incorporated Training Institute to learn how to establish connection and agreement while communicating Covid-19 rules and regulations with customers. Develop tools for working to prevent escalation and, if needed, de-escalate situations.
In this webinar you will:
* Practice non-confrontational ways to enforce rules and set limits
* Improve key elements of nonverbal communication
* Use a reflective verbal toolbox
* Develop a paradigm for understanding the de-escalation process
We will not be recording this event.
FREE – Donations Welcome – Registration Required
After registering, you will receive a confirmation email containing information about joining the Webinar.