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Covering Tactics for Handling Unmasked Customers

Sept 29


FREE – Donations Welcome – Registration Required

Register in advance for this meeting:

Asking someone to do something, something they don’t want to do—like wear a mask, can be really hard. Toss in a pandemic, a precarious economy, and a person you don’t know, and the task becomes infinitely harder. In this presentation, we discuss the challenge from both the leader and employee perspective and provide real tactics to get the results you— and the law—requires.

We will cover:

  • Techniques to diffuse and de-escalate
  • Tools to empower your employees
  • Ways to get results required to keep your business open

Who Should Attend:

  • Business owners, managers, supervisors
  • Employees interacting with customers
  • Anyone who wants skills in negotiations


Ted Schick & Lori Peterson

Ted Schick, Schick Corporate Learning
Residing in Fredenberg Township, just north of Duluth, MN, Ted is a professional speaker, corporate trainer and consultant with his own business, Schick Corporate Learning. A retired naval officer who rose up from the enlisted ranks, Ted has over 30 years experience leading people. With over 26 years in teaching, Ted holds a BA Business from the University of Wisconsin, Madison, received a teaching certificate from Bemidji State University, and a Master of Education from the University of Minnesota, Duluth. Ted is active in his community with Spirit Mountain Ski Patrol, local animal humane societies including Animal Allies and Friends of Animals and has served as a mentor for Mentor Duluth. In his “spare” time, he has been a stand-up comedian, teaches Fit Camp fitness classes, serves as a personal fitness coach and is a seasoned triathlete.

Lori Coda-Peterson, ICF Certified Coach, Owner of Codavision, LLC
For over 25 years, Lori has been a sales person and business owner. She grew her team to over 300 members and just under 1 million in annual revenue.  In 2018, Lori launched Codavision, a coaching and consulting firm on a mission to help people lead better teams, stronger businesses and ultimately lead better lives. Lori is accredited by the International Coaches Federation as a certified coach, and is a Gallup Strengths Coach. People who work with Lori say she is highly-intuitive, hard-hitting, charismatic and is passionate about people and getting results. Married to Chad for 22 years, Lori also has two boys ages 16 and 19 and lives in beautiful Duluth. She enjoys many hobbies; walking, swimming, cooking, quilting, reading and spending time at her lake home just north of Duluth.

Thank you to Visit Cook County for their support.


September 29, 2020
9:00 am - 10:00 am CDT
Event Category:


Cook County Higher Education

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